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FQAs

Welcome to PrimeSleeks! Below you'll find answers to some of the most frequently asked questions. If you have any other inquiries or need further assistance, please feel free to contact our customer service team.

Order Policy

How do I place an order?


To place an order, simply browse our website, select the products you wish to purchase, and add them to your cart. Once you have finished shopping, go to your cart and click “Checkout” to complete your purchase.

What payment methods do you accept?


We accept a variety of payment methods including Visa, MasterCard and PayPal.

How can I track my order?


Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number on the carrier's website to track your order.

How long will it take to receive my order?

Delivery times vary depending on the shipping method you select at checkoutStandard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. Please note that processing time is 1-2 business days.

Return Policy

What is your return policy?


We accept returns within 14 days of receipt. Items must be in their original condition, unused, unwashed, and with all original tags and packaging. Custom or personalized items are not eligible for return unless they arrive damaged or defective.

Where is the return address?

Eskikale Mah. Sirer Cad. No:4/1 Zeki Kütük Textile Center/Sivas

How do I return an item?

To initiate a return, contact our customer service team at customer_service@primesleeks.com with your order number and the reason for your return. You will receive a Return Authorization (RA) number and instructions on how to return your item

Exchange Policies

When will I receive my refund?

Once we receive and inspect your returned item, we will process your refund. Please allow up to 7 business days for the refund to be reflected in your original method of payment.

Can I exchange an item?


Yes, if you wish to exchange an item, please follow the return process and place a new order for the desired item.

Product Policy

How can I find out more about a product?

Detailed information about each product can be found on its respective product page. If you have additional questions, please contact our customer service team.

Do I need an account to place an order?


No, you do not need an account to place an order. However, creating an account allows you to track your orders, save shipping addresses, and enjoy a faster checkout process.

Privacy Policy

How do you protect my privacy?


We take your privacy seriously and use measures to protect your personal information. For more details, please refer to our Privacy Policy.

Service Policy

How can I contact customer service?


You can reach our customer service team by email at support@primesleeks.com or by whatsapp at +90(530)3692286. Our customer service hours are Monday to Friday, 9 AM to 6 PM (EST).

Customer Satisfaction is Our Priority

Dear Customers,

Your satisfaction is our top priority. We are here to help with any questions, feedback or assistance you may need.

How Can We Help You?

- Do you have any questions or concerns about our products? We are here to help you choose the right product.

- Have you had any problems with your order? We are here to support you with delivery, returns or exchanges.

- Do you have feedback? We listen to your feedback to continually improve our products and services.

How to Reach Us?

You can reach our customer service team through the following channels:

- Email: support@primesleeks.com

- Social Media: https://www.instagram.com/primesleeks/

Contact Hours

Our customer service team is available 24/7. We will try to get back to you as soon as possible.

It is an honor to serve you, our valued customers. We are always here for you!

Kind regards,

PRIMESLEEKS Customer Service Team

Contact Us

SOGUTOZU MAH. SOGUTOZU CAD. NO 2 A IC DOOR NO 13

CANKAYA/ ANKARA

+90(530) 369 2286

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